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Customer Service

ZERO STARS , I had to say one in order to get this comment accepted This is a bait and switch scam. I received an invitation to apply for this card. On the back of the \”party invite\” it was stated in 4 point font that I would automatically be considered for another card, (what they really want to give you) whose benefits are not set forth, let alone interest rates. After speaking with not one but two reps, I was told that they could not say which card I would qualify for; I kept saying, I was only applying for the \”party invite\” you sent me and not the lesser party. I was fine if I was rejected for this card but did not want my credit score to go down because (without my permission) they would open up a credit under this lesser unknown card. Finally, when forced, the supervisor admitted that no matter what they did, I would be considered for BOTH cards regardless of my express desire that if I was rejected on the freedom card to call it a day. I will keep my citibank cashrewards card.

Overall Rating

Rewards

Rates & Fees

Customer Service

The only ‘unforgiving’ policy if you started a councelling program and then drop it for one week. You will not get a second chance.By dropping from a councelling service, you will then pay an interest rate as high as 27.44%. Highest late fees – in the year 2008, I was late two times – $39.00 late fee each. When I get the balance paid off, I’ll never request a Chase Card again.
Discover Card and Capital One have been wonderful and very understanding, most of all, forgiving.
Where I give zero ‘stars’ to Chase. The checked boxes above were required to allow my placement of my comments. I will give the other two companies 10 ‘STARS’ each.