I recently signed up for the Visa Chase Freedom Card, for one reason: it has a concierge service.
To apply for the Chase Freedom Visa Card, simply click here!
A credit card concierge service is much like a hotel concierge service, except you don’t have to tip. A concierge is your own personal assistant, someone who will do anything you want them to do: make dinner reservations, book a trip to Hawaii, or shop for negligees for your grandmother.
We’re so used to being treated badly by credit card companies that it’s almost impossible to believe that they are serving you. But that’s how it works: they’re your virtual assistants, ready to help you with anything.
I wanted to test the limits of my Visa Chase Freedom concierge service, so I spent a week making incredibly ridiculous requests, to see how they’d hold up.
TEST #1: GIANT TUB OF NACHO CHEESE
I made my first call to the Visa Chase Freedom concierge service by calling the toll-free number on the back of my card. I was connected to a concierge named David, who I pictured wearing a little bellboy hat, like a hotel concierge, though I think they just wear a telephone headset nowadays.
David spoke English, which was a nice change from my usual calls to Visa. “I’m traveling to Austin next week, and I want a big tub of nacho cheese. Make that a HUGE tub,” I told him. “Enough to fill a punch bowl.”
“Does it need to be in a tub?” he asked, taking the request with the seriousness of someone who worked for me.
“Can, jar, tub, I don’t care,” I said. “I just want liquid cheese, and a lot of it.”
“Would you like us to get back to you by phone or email?”
“Phone, please. I don’t want there to be any miscommunication about my cheese.”
“Is it okay if we have this information to you by 2:00 pm tomorrow?” he asked.
“That would be fine,” I responded, “as long as I get my cheese intel.”
“You’ll get it, sir,” he assured me. “Thank you for calling Visa Signature concierge service.”
Here’s how the service works: your request is assigned a “case number,” which goes into an enormous pool of concierge requests. These requests get outsourced to overseas workers who track down the information and enter it into their system. Then you either get e-mailed, or an English-speaking worker phones you back the next day with what they’ve found.
“I have your information,” said a young woman named Jenny who called me the following day. “There is a supermarket in downtown Austin named Fiesta that sells large cans of nacho cheese.” She gave me the address, phone number, and the price of the cheese.
I went to Austin the following week, where I went to Fiesta, and I actually found the cheese exactly as she had described.
I was floored. This service was a dream come true. Just think of the ridiculous errands I could send them on next!
- The Credit Card Concierge Experiment: Part 3
- Are credit card concierge services worth the cost?
- The Credit Card Concierge Experiment: Part 2
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