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I completely agree with what Joe has spelled out in his review. I’ve had Diners since 1994 and was used to zero wait time for calls to be answered, a great rewards program and a simple but useful web site. Since the sale to BMO – Bank of Montreal – the service is horrible. I had a fraud occur on my card. They issued a new card which took 3 days to arrive (when Citi owned Diners, if a new card was needed, it was over night) Now that I have the new card I have been unable to view transactions online and unable to link the new card number or even set it up from scratch. 6 calls so far and no one has any ideas or any means to escalate the issue. Its really horrible. Online access to transactions and ability to pay online is basic. I’m locked in until I can redeem my points – but I can’t access those either. Once I do – I’m gone. Its no longer a premium product.

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Customer Service

Diners Club was recently sold. The service quality has totally cratered. You must wait >20 minutes to speak to anyone. The website doesn’t work. The pay-by-phone is dismantled. If you try to call the website support desk, you get into the same 20 minute waiting queue to speak with an agent who does not know anything about the website.

I have had this card for 20 years but no more…this is horrible, horrible service. (Typed while waiting 18 minutes and still no agent….)